Smart QR feedback system for restaurants that care about reputation
A done-for-you feedback platform that boosts guest satisfaction, increases 5-star Google reviews, and flags problems instantly. From QR design to insights reporting — we handle everything, so your team can focus on great service.
Trusted by 200+ businesses
Who it’s for
Designed for restaurant chains that want to grow ratings, reduce complaints, and build a 5-star experience at scale.
Whether you're improving dine-in, drive-thru, pickup, or delivery — we make feedback easy and effective.
From 3.6 to 4.6 stars - in just 6 months
That’s the transformation Smashburger achieved using a strategic QR feedback system - rolled out across hundreds of locations. With real-time alerts and seamless review collection, they turned everyday service into a reputation engine.
You can do the same. And we’ll manage it for you.
From silent guests to 5-star reviews
In hospitality, unhappy guests rarely stay quiet — but satisfied ones often do. Most customers assume everything went as expected and leave without saying a word, while the few who had a poor experience are quick to share it publicly.
Our smart QR flow makes it effortless for every guest to share feedback in under 30 seconds. Positive experiences are guided toward public reviews. Negative ones are shared privately with your team — giving you the chance to fix things before they turn into 1-star ratings.
Why it works
Customers are far more likely to give feedback when it’s fast and frictionless.
Prevent public complaints
Spot and resolve issues in real-time - before they turn into negative reviews.
Turn guests into advocates
Prompt satisfied customers to leave 5-star reviews where they matter most.
Coach teams with smarter data
Real data helps you train smarter, spot weak spots, and improve performance across every location.
What’s included?
“We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”
Let’s build
a 5-star brand together.
Talk with one of our experts and start capturing feedback that drives real results — with no extra lift from your team.