Turning feedback into action, companies into customer heroes
CustomerHero is a Software with a Service solution for building a high-impact VoC program, helping you capture, analyze, and act on feedback to drive better experiences, loyalty, and growth.
Trusted by 200+ businesses
Our sole
mission
CustomerHero was created to address a fundamental need of growing organizations: many businesses want to improve customer experiences and foster brand loyalty, but existing solutions are often out of their budget. Our platform enables companies of any size to implement a customer experience management program by offering: fair pricing, good quality, and only the tools that are truly necessary for effective experience management.
CustomerHero is a company that can offer your business a tailor-made program. The foundation of our company is post-sale customer service — with us, you are guaranteed that we will work together to implement the VoC program in your business.
CustomerHero is a company that can offer your business a tailor-made program. The foundation of our company is post-sale customer service — with us, you are guaranteed that we will work together to implement the VoC program in your business.
How we work
Bringing customer and employee feedback to life requires more than just technology—it takes the right approach. CustomerHero simplifies the process into three strategic steps that turn insights into action and action into results.
THE NUMBERS
Improving CX
delivers real value
4-8%
Companies that prioritize customer experience achieve 4-8% higher revenue growth than their competitors. Investing in CX isn't just about satisfaction—it drives business performance.1
55%
Organizations with a strong Voice of the Customer (VoC) program see a 55% increase in customer retention, reducing churn and building long-term relationships.2
60%
Customer-focused companies are 60% more profitable than those that neglect experience management, proving the direct impact of CX on the bottom line.3
1 "Are you experienced?" by Bain & Company – https://www.bain.com/insights/are-you-experienced-infographic/
2 Research by Aberdeen Group – http://meritdirectlistmanager.com/creative/aberdeen/10449-RR-VoC-business-value.pdf
3 Research by Deloitte and Touche – https://www.deloittedigital.com/mt/en/insights/perspective/Personalising-The-Customer-Experience.html
2 Research by Aberdeen Group – http://meritdirectlistmanager.com/creative/aberdeen/10449-RR-VoC-business-value.pdf
3 Research by Deloitte and Touche – https://www.deloittedigital.com/mt/en/insights/perspective/Personalising-The-Customer-Experience.html
We Help Businesses That Put Customers First
CustomerHero empowers you to understand your customers better and exceed their expectations at every step. With real-time insights and actionable feedback, you can build lasting relationships and drive business success.















„We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”
Krzysztof Gabruk, CX Chapter Leader at Santander Bank Poland

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