Turning feedback into action,
companies into customer heroes
CustomerHero is a Software with a Service solution for building an effective VoC program. We help you collect, analyze and act on customer feedback, so you can deliver better experiences and grow loyalty.
Trusted by 200+ businesses
Our mission
CustomerHero was created to address a fundamental need of growing organizations: many businesses want to improve customer experiences and foster brand loyalty, but existing solutions are often out of their budget. Our platform enables companies of any size to implement a customer experience management program by offering: fair pricing, good quality, and only the tools that are truly necessary for effective experience management.
CustomerHero is a company that can offer your business a tailor-made program. The foundation of our company is post-sale customer service — with us, you are guaranteed that we will work together to implement the VoC program in your business.
How we work
Bringing customer and employee feedback to life requires more than just technology—it takes the right approach. CustomerHero breaks it down into three simple steps that turn feedback into actions, and actions into results.
Improve CX.
Grow your business.
4-8%
Companies that prioritize customer experience achieve 4-8% higher revenue growth than their competitors. Investing in CX isn’t just about satisfaction—it drives business growth.1
55%
Organizations with a strong Voice of the Customer (VoC) program see a 55% increase in customer retention, reducing churn and building long-term relationships.2
60%
Customer-focused companies are 60% more profitable than those that ignore experience management, proving the direct impact of CX on the bottom line.3
Sources
- 1 "Are you experienced?" by Bain & Company – https://www.bain.com/insights/are-you-experienced-infographic/
- 2 Research by Aberdeen Group – http://meritdirectlistmanager.com/creative/aberdeen/10449-RR-VoC-business-value.pdf
- 3 Research by Deloitte and Touche – https://www.deloittedigital.com/mt/en/insights/perspective/Personalising-The-Customer-Experience.html
We help companies that put customers first
CustomerHero helps you to understand your customers better and exceed their expectations at every step. With real-time insights and actionable feedback, you can build lasting relationships and drive business success.
“We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”
CUSTOMER STORIES
