PLATFORM

Your Partner in Feedback Management Excellence

Designed for organizations of any size and industry, CustomerHero provides a complete suite of tools to capture, analyze, and act on customer feedback.
Custom branding
Make your platform unmistakably yours. Customize the interface with your logo and brand colors to create a cohesive, recognizable look that resonates with your customers.
Whitelabel
Deliver an experience that feels authentically yours. Feedback requests, surveys, and communications are sent under your brand—no mention of third-party providers, ensuring a consistent and reliable customer journey.
Dedicated Domain & SSL
Own your presence online. Host feedback requests under your own URL with SSL encryption to provide a secure, branded experience that builds trust and protects user data.
EXPERIENCE MANAGEMENT

Real-Time, Role-Based Dashboards

Get instant insights with live data—100% real-time and delay-free. Our multilevel dashboards adapt to every hierarchy, from regional overviews to individual branches or agents. Customizable views and role-based access ensure that every user sees relevant data, streamlining work and empowering informed decisions with confidence.
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OUR FEATURES

Everything You Need for Your Voice of Customer Program

Technology You Can Trust

Reliable, secure, and built to scale.

CustomerHero gives you the confidence to grow, adapt, and innovate—backed by a platform designed for resilience and performance. Whether it’s effortless integration, enterprise-grade security, or ensuring access for all, our technology empowers your team to deliver excellence at every step.
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Scalability
Effortlessly handle any data volume, from local to global scale.
Service Level Agreement
Guaranteed performance and reliability you can count on.
Accesibility
Inclusive design ensures that every interaction is accessible to all.
Security
With enterprise-grade encryption and robust security protocols, your valuable data is protected at every step.
Integration & Extensibility
Easily connect and extend with your existing tools and workflows for smooth operations.
Single Sign-On
Simplify access for your team with secure, centralized authentication and reduced login friction.

„We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”

Krzysztof Gabruk, CX Chapter Leader at Santander Bank Poland
Testimonials

For over 10 years, we’ve been dedicated to offering solutions that drive growth and fit our customers' needs.

"At our organization, we recognized the importance of listening to our employees in a structured and consistent manner. Startquestion provided the perfect solution by guaranteeing survey anonymity and automating reminders. Thanks to these features, we achieved a remarkably high response rate, which would have been challenging without them."
Sebastian Srebnicki
Project Manager at EON
"What I appreciate the most about the platform is the ease of use, the ability to copy questions from other surveys, and the convenience in the cafeteria construction, consisting of the possibility of copying the entire question along with the answers to the dialog window."
Błażej Borsuk
Insight Specialist, Żabka
"After many recommendations, we tested CustomerHero, which turned out to be easy to use and flexible survey software. We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes."
Krzysztof Gabruk
Customer Experience Chapter Leader, Santander Bank Poland
"CustomerHero is an efficient tool for promptly collecting feedback. With the help of mobile devices, bank employees can conveniently share their thoughts, and we can receive their feedback right after workshops or training sessions. Moreover, we also use CustomerHero to analyze expectations and gain a better comprehension of them before training or workshops."
Norbert Stypa
Manager of the Training Team, Alior Bank
"We use CustomerHero because this tool allows us to act immediately – on the one hand, we can directly send a survey to the client, and on the other hand, quickly report the results to the people or departments responsible for a given area."
Tomasz Zaborowski
Customer Relationship Management Office, PZU
"At our business, we value not only the quality of our pizza but also the overall experience, including customer service and presentation. Therefore, feedback regarding our suppliers and the on-site service is crucial to us. We understand that our success heavily relies on people. With CustomerHero, we can improve and maintain a high level of service throughout our network."
Ewa Minda-Korczak
Head of the marketing department, Telepizza Poland
"The key to the success of the Voice of Customer project is integrating the client’s internal systems with the online research software. The first experience with this survey software was so encouraging that Medicover Poland decided to transfer all the conducted research to the CustomerHero platform."
Beata Dąbrowskia
Coordinator of Market Research and Analysis, Medicover Poland
"CustomerHero is an intuitive, easy-to-use tool containing all the critical functionalities needed in the daily research process management. It provides a perfect overview of every customer-company touchpoint and access to the results in a simple, graphical form. Introducing a new questionnaire is simple and quick, which works well for ad hoc research."
Dagmara Nosek-Piotrowska
Customer Experience Management Manager, Vectra
"At our organization, we recognized the importance of listening to our employees in a structured and consistent manner. Startquestion provided the perfect solution by guaranteeing survey anonymity and automating reminders. Thanks to these features, we achieved a remarkably high response rate, which would have been challenging without them."
Sebastian Srebnicki
Project Manager at EON
"What I appreciate the most about the platform is the ease of use, the ability to copy questions from other surveys, and the convenience in the cafeteria construction, consisting of the possibility of copying the entire question along with the answers to the dialog window."
Błażej Borsuk
Insight Specialist, Żabka
"After many recommendations, we tested CustomerHero, which turned out to be easy to use and flexible survey software. We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes."
Krzysztof Gabruk
Customer Experience Chapter Leader, Santander Bank Poland
"CustomerHero is an efficient tool for promptly collecting feedback. With the help of mobile devices, bank employees can conveniently share their thoughts, and we can receive their feedback right after workshops or training sessions. Moreover, we also use CustomerHero to analyze expectations and gain a better comprehension of them before training or workshops."
Norbert Stypa
Manager of the Training Team, Alior Bank
"We use CustomerHero because this tool allows us to act immediately – on the one hand, we can directly send a survey to the client, and on the other hand, quickly report the results to the people or departments responsible for a given area."
Tomasz Zaborowski
Customer Relationship Management Office, PZU
"At our business, we value not only the quality of our pizza but also the overall experience, including customer service and presentation. Therefore, feedback regarding our suppliers and the on-site service is crucial to us. We understand that our success heavily relies on people. With CustomerHero, we can improve and maintain a high level of service throughout our network."
Ewa Minda-Korczak
Head of the marketing department, Telepizza Poland
"The key to the success of the Voice of Customer project is integrating the client’s internal systems with the online research software. The first experience with this survey software was so encouraging that Medicover Poland decided to transfer all the conducted research to the CustomerHero platform."
Beata Dąbrowskia
Coordinator of Market Research and Analysis, Medicover Poland
"CustomerHero is an intuitive, easy-to-use tool containing all the critical functionalities needed in the daily research process management. It provides a perfect overview of every customer-company touchpoint and access to the results in a simple, graphical form. Introducing a new questionnaire is simple and quick, which works well for ad hoc research."
Dagmara Nosek-Piotrowska
Customer Experience Management Manager, Vectra
"At our organization, we recognized the importance of listening to our employees in a structured and consistent manner. Startquestion provided the perfect solution by guaranteeing survey anonymity and automating reminders. Thanks to these features, we achieved a remarkably high response rate, which would have been challenging without them."
Sebastian Srebnicki
Project Manager at EON
"What I appreciate the most about the platform is the ease of use, the ability to copy questions from other surveys, and the convenience in the cafeteria construction, consisting of the possibility of copying the entire question along with the answers to the dialog window."
Błażej Borsuk
Insight Specialist, Żabka
"After many recommendations, we tested CustomerHero, which turned out to be easy to use and flexible survey software. We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes."
Krzysztof Gabruk
Customer Experience Chapter Leader, Santander Bank Poland
"CustomerHero is an efficient tool for promptly collecting feedback. With the help of mobile devices, bank employees can conveniently share their thoughts, and we can receive their feedback right after workshops or training sessions. Moreover, we also use CustomerHero to analyze expectations and gain a better comprehension of them before training or workshops."
Norbert Stypa
Manager of the Training Team, Alior Bank
"We use CustomerHero because this tool allows us to act immediately – on the one hand, we can directly send a survey to the client, and on the other hand, quickly report the results to the people or departments responsible for a given area."
Tomasz Zaborowski
Customer Relationship Management Office, PZU
"At our business, we value not only the quality of our pizza but also the overall experience, including customer service and presentation. Therefore, feedback regarding our suppliers and the on-site service is crucial to us. We understand that our success heavily relies on people. With CustomerHero, we can improve and maintain a high level of service throughout our network."
Ewa Minda-Korczak
Head of the marketing department, Telepizza Poland
"The key to the success of the Voice of Customer project is integrating the client’s internal systems with the online research software. The first experience with this survey software was so encouraging that Medicover Poland decided to transfer all the conducted research to the CustomerHero platform."
Beata Dąbrowskia
Coordinator of Market Research and Analysis, Medicover Poland
"CustomerHero is an intuitive, easy-to-use tool containing all the critical functionalities needed in the daily research process management. It provides a perfect overview of every customer-company touchpoint and access to the results in a simple, graphical form. Introducing a new questionnaire is simple and quick, which works well for ad hoc research."
Dagmara Nosek-Piotrowska
Customer Experience Management Manager, Vectra

Empowering businesses to achieve greater growth