Your partner in CX feedback management
Designed for companies of any size and industry, CustomerHero provides tools to help you collect, analyze and act on customer feedback, all in one place.
Custom branding
Make your platform unmistakably yours. Customize the interface with your logo and brand colors to create a consistent, recognizable look that resonates with your customers.
Whitelabel
Deliver an experience that feels authentically yours. Feedback requests, surveys and communications are sent under your brand—no mention of third-party providers, ensuring a consistent and reliable customer journey.
Dedicated domain & SSL
Own your presence online. Host feedback requests under your own URL with SSL encryption to provide a secure, branded experience that builds trust and protects user data.
Real-time, role-based dashboards
Get instant insights with live data—100% real-time and delay-free. Multilevel dashboards adapt to every hierarchy, from regional overviews to individual branches or agents. Custom views and role-based access make sure each person sees the data that matters to them and has what they need to make informed decisions.
Everything you need for your voice of customer program in one place.
Reliable, secure, and built to scale.
CustomerHero gives you the confidence to grow, adapt, and innovate—backed by a platform designed for resilience and performance. Whether it’s seamless integration, enterprise-grade security, or ensuring access for all, our technology helps your team to deliver better service at every step.
Scalability
Seamlessly handle any data volume, from local to global scale.
Service level agreement
Guaranteed performance and reliability you can count on.
Accessibility
Inclusive design ensures that every interaction is accessible to all.
Security
With enterprise-grade encryption and robust security protocols, your valuable data is protected at every step.
Integration & extensibility
Easily connect and extend with your existing tools and workflows for smooth operations.
Single sign-on
Simplify access for your team with secure, centralized authentication and reduced login friction.
“We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”
Metrics that help you see the full picture.
CustomerHero gathers feedback from multiple sources, delivering not just metrics, but a deeper understanding of your customers' journey. With benchmark comparisons, contextual insights, and customizable dashboards, our platform helps you turn raw data into a powerful strategy shaped to fit your business goals.
For over 10 years, we’ve been dedicated to offering solutions that drive growth and fit our customers' needs.
“At our organization, we recognized the importance of listening to our employees in a structured and consistent manner. Startquestion provided the perfect solution by guaranteeing survey anonymity and automating reminders. Thanks to these features, we achieved a remarkably high response rate, which would have been challenging without them.”
Sebastian SrebnickiProject Manager at EON 
“After many recommendations, we tested CustomerHero, which turned out to be easy to use and flexible survey software. We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”
Krzysztof GabrukCustomer Experience Chapter Leader, Santander Bank Poland 
“CustomerHero is an efficient tool for promptly collecting feedback. With the help of mobile devices, bank employees can conveniently share their thoughts, and we can receive their feedback right after workshops or training sessions. Moreover, we also use CustomerHero to analyze expectations and gain a better comprehension of them before training or workshops.”
Norbert StypaManager of the Training Team, Alior Bank 
“We use CustomerHero because this tool allows us to act immediately – on the one hand, we can directly send a survey to the client, and on the other hand, quickly report the results to the people or departments responsible for a given area.”
Tomasz ZaborowskiCustomer Relationship Management Office, PZU 
“At our business, we value not only the quality of our pizza but also the overall experience, including customer service and presentation. Therefore, feedback regarding our suppliers and the on-site service is crucial to us. We understand that our success heavily relies on people. With CustomerHero, we can improve and maintain a high level of service throughout our network.”
Ewa Minda-KorczakHead of the marketing department, Telepizza Poland 
“The key to the success of the Voice of Customer project is integrating the client’s internal systems with the online research software. The first experience with this survey software was so encouraging that Medicover Poland decided to transfer all the conducted research to the CustomerHero platform.”
Beata DąbrowskiaCoordinator of Market Research and Analysis, Medicover Poland 
“CustomerHero is an intuitive, easy-to-use tool containing all the critical functionalities needed in the daily research process management. It provides a perfect overview of every customer-company touchpoint and access to the results in a simple, graphical form. Introducing a new questionnaire is simple and quick, which works well for ad hoc research.”
Dagmara Nosek-PiotrowskaCustomer Experience Management Manager, Vectra