We connect feedback from every channel and turn it into actionable insights
Capture solicited and unsolicited feedback—from targeted in-app and email surveys to voluntary Google Reviews or app store ratings—and bring every customer voice together in one unified platform.
Trusted by 200+ businesses
Many sources, one data hub
CustomerHero captures feedback across every touchpoint—online, in-app, mobile, SMS, in-store QR codes, and third-party review platforms—and consolidates it into a single, fully searchable hub.
This unified data layer powers real-time monitoring, historical comparisons, and seamless integration with your CRM or analytics tools.
Translate feedback into numbers & stats
Use our AI-powered Text Analytics engine to turn raw feedback into clear, quantifiable insights. We analyze every comment for sentiment, topics and custom themes—translating chaos into actionable scores and indexes.
Built-in benchmarks and interactive charts then surface trends and highlight priorities at a glance, giving every team data-driven clarity.
Turn data into actionable insights
Live, role-based dashboards deliver the exact KPIs each team needs—frontline agents monitor ticket trends, managers track weekly CSAT, and C-suite execs review strategic NPS averages—all updated in real time.
Interactive widgets, drill-downs, and filters transform raw feedback into clear, actionable visuals so you spot emerging issues and growth opportunities at a glance.
Fix issues before they escalate
Real-time alerts flag critical comments and detractor scores the moment they appear, automatically routing them to the right manager or team.
Track every follow-up through to resolution, measure service-recovery impact, and demonstrate to customers that their voices are heard—turning potential churn into loyalty with swift, personalized responses.
Audience-specific callouts
Quick-service restaurants (QSR)
For QSRs, speed and turnover demand real-time feedback. Deploy kiosks, QR-code surveys, and Google Reviews integrations to capture insights instantly. Weekly NPS/CSAT reports catch hiccups early, and instant alerts empower managers to resolve speed, quality, or cleanliness issues on the spot.
Chains & franchises
Equip regional managers and franchisees to benchmark performance and spark healthy competition. Centralize feedback from every location into one omnichannel hub, then use role-based dashboards and custom reports to spotlight top performers and pinpoint areas for improvement.
Large enterprises with multiple locations
Scale effortlessly to handle 500,000+ monthly responses under enterprise-grade security on Europe-hosted servers. Integrate via SSO, open APIs, webhooks, and configure surveys, alerts, and dashboards at global, regional, or local levels so no customer voice goes unheard.
Why CustomerHero
Mission-
driven
We believe positive change starts with listening—so we build only what’s essential to cut through the noise and surface the signals that matter.
Scalable
& secure
From small pilots to 500,000+ monthly responses, our ISO-aligned, EU-hosted platform ensures data privacy and performance at any volume.
White-label
& customizable
Full branding control—host on your domain, customize surveys, dashboards, and alerts to match your look & feel.
Let’s build
a 5-star brand together.
Talk with one of our experts and start capturing feedback that drives real results—no extra lift from your team.