Put the Voice of the Customer at the Heart of Your CX

“You can’t manage what you can’t measure.”
– Peter Drucker, management consultant, educator, and author.


Understanding your customers starts with listening. A Voice of the Customer (VoC) program is the foundation of effective CX, and CustomerHero makes it happen—measuring experiences, analyzing feedback, and turning insights into action.

In times of constant change, real-time feedback is your fastest, most reliable guide. No predictive model can replace the voice of your customers.
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Listen

Be Present Across Every Touchpoint

The first step to exceptional CX is hearing your customers—wherever and however they communicate. Our omnichannel tools and tailored surveys make feedback collection effortless, giving you the full picture of your customers’ needs and experiences.
Omnichannel Listening
Capture structured and unstructured feedback across every touchpoint—online, in-store, mobile apps, email, via chat or chatbot and beyond.
Custom Surveys Built for Insight
Tailor NPS, CSAT, CES, and bespoke surveys to uncover what truly drives customer satisfaction.
Real-Time Engagement
Enable seamless feedback collection at any point in the customer journey, ensuring no insights are lost.
ANALYZE

Turn Data into Meaningful Insights

Transform data into actionable intelligence with one of the most advanced tools in the industry. With CustomerHero, understanding your customers isn’t just smart—it’s transformative.
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AI-Powered Insightomat
Uncover customer sentiment and behavior with best-in-class AI that reveals the "why" behind every. response. Feedback is auto-tagged by topic, showing you what matters most.
Dynamic Dashboards
Monitor key performance indicators (KPIs), satisfaction drivers, and emerging trends in real time
Real-Time Alerts
Address customer concerns the moment they arise. Empower your teams to make data-driven decisions that improve customer satisfaction and loyalty
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ACT

Close the Loop with Speed and Precision

Insights are powerful, but only when acted upon. Make every moment count with real-time responsiveness. Our tools are designed for action, enabling you to close the loop faster, build loyalty stronger, and turn customers into lifelong advocates.
Close-the-Loop (CTL)
Demonstrate care by resolving customer feedback from start to finish, building trust at every touchpoint. Track progress in closing feedback loops and measure the impact of each follow-up. Every interaction is an opportunity to improve the customer relationship—and with CustomerHero, you’ll know if you’ve succeeded.
Service Recovery Paradox (SRP)
Transform negative experiences into opportunities to exceed customer expectations. Resolve issues effectively to foster deeper loyalty and turn challenges into success stories.
Seamless Integration
Connect effortlessly with your existing IT systems to ensure a smooth data flow that powers CX improvements.

Connecting Your Business with Technology

At CustomerHero, we bridge the gap between your business needs and cutting-edge Voice of the Customer (VoC) technology. We’re not just a survey tool like SurveyMonkey, nor are we a research agency like Deloitte. We are something unique: a tailored solution provider that integrates seamlessly with your organization.
Our approach is simple: we translate your business into a VoC technology strategy that works for you.
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Who We Are

CustomerHero is a technology company specializing in designing and implementing comprehensive VoC programs for any type of organizations.
We excel in multichannel customer interactions, ensuring feedback is gathered and acted upon across every touchpoint. Our expertise goes beyond software—we combine powerful technology with exceptional service to meet your business goals.

How We Work

Technology alone isn’t enough. Our mission is to reduce implementation effort and increase your sense of security at every stage of the journey.
Discovery and Diagnosis
Uncover customer sentiment and behavior with best-in-class AI that reveals the "why" behind every. response. Feedback is auto-tagged by topic, showing you what matters most.
Fine-tuned Technology Implementation
Unlike one-size-fits-all solutions, we design and deploy a VoC program customized to your specific needs. From omnichannel feedback collection to real-time analytics, our platform is built around your business.
Partnership, Not Just Support
We ensure a smooth transition with minimal disruption to your operations. Our team is with you every step of the way, from implementation to optimization. As your needs evolve, so does our solution.

„We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”

Krzysztof Gabruk, CX Chapter Leader at Santander Bank Poland

Let’s Build Your VoC Program Together

At CustomerHero, we believe that exceptional CX starts with a strong partnership. Let us help you connect your business with the technology it needs to thrive. Together, we’ll create a VoC program that drives measurable impact and customer loyalty.
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