CustomerHero for UTILITIES

Transforming Utility Services with Real-Time Feedback

CustomerHero helps electricity, gas, and water providers manage customer emotions during disruptions. While 100% availability isn’t always possible, our platform helps mitigate frustration by enabling swift responses, building trust and customer loyalty.

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Our offer

Maintaining reliable service in utilities is essential. CustomerHero helps providers collect feedback from critical touchpoints—billing, service interruptions, and customer service. This transforms data into actionable insights, optimizing operations and reducing complaints while fostering customer loyalty.

Close the Loop with Detractors

Key Benefits of CustomerHero’s CX Solutions for Utilities Companies

CustomerHero’s "Close the Loop" functionality ensures immediate action on customer feedback. Whether it’s billing issues, service interruptions, or poor experiences, we ensure swift resolution and turn challenges into opportunities, reinforcing loyalty and trust.

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Comprehensive Feedback Across All Touchpoints

Gather customer insights from every interaction—mobile apps, SMS, web surveys, QR codes on billing statements, and in-person feedback. This approach captures a complete view of customer experiences, enabling a deeper understanding of their needs and expectations.

Real-Time Alerts for Service Disruptions

Track customer satisfaction as it happens. Our real-time alert system flags critical issues—service delays, billing discrepancies, or negative feedback—prompting immediate action. This allows you to resolve issues before they escalate and maintain customer satisfaction.

Scalable Feedback Collection Across Locations

Gather feedback at every key touchpoint - whether it's billing, service disruptions, or customer support. Our platform enables you to engage customers through mobile apps, SMS, web surveys, QR codes, and regular, targeted email surveys. This allows for continuous insights, helping you measure long-term satisfaction and track changes in sentiment over time.

Loyal Customers

Turn Passive Users into Loyal Advocates

Leverage personalized, recurring feedback from long-term customers through email, SMS, and apps. Understand sentiment over time, improve communication strategies, and reinforce trust—especially during service changes or pricing shifts.

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Whitelabel, Personalization & Secure Access

CustomerHero provides fully customizable feedback systems that align with your brand. Host surveys on your own domain, ensuring a seamless customer experience while maintaining top-tier security protocols. Your data stays protected and accessible only to authorized personnel.

Data Security & Compliance

We prioritize your customers’ privacy. All feedback is securely collected, stored, and processed in compliance with industry regulations. Our platform ensures the highest standards of data protection, so you can focus on insights without concerns about security.

Weekly Reports & Actionable Alerts

Keep track of vital metrics like CSAT and resolution times with automated weekly reports. Real-time alerts notify your team of critical issues, enabling swift responses to ensure consistent quality across all service areas.