CustomerHero for QSR
Transforming QSR with Scalable, Data-Driven Customer Insights
CustomerHero makes it easy for QSR chains to scale their feedback programs.

Our offer
In the highly competitive world of QSR, customer experience is everything. For multi-location businesses, understanding and enhancing customer satisfaction across every location is essential for growth and loyalty. CustomerHero’s Customer Experience (CX) solutions are specifically designed for QSR, offering powerful, scalable tools that help you gather, share, and act on customer feedback at every level of your organization—from individual restaurant managers to corporate executives.

CLOSE THE LOOP
With CustomerHero you don’t just collect feedback—you act on it.
Our platform empowers you to follow up with detractors quickly, addressing their concerns and turning potential negative experiences into positive outcomes. Real-time alerts notify your team whenever a detractor leaves feedback, allowing you to respond immediately and improve satisfaction at a local level.
On-Site Feedback Collection at Physical Destinations
Capture valuable insights directly at your restaurant locations. From assessing speed of service to food quality and cleanliness, our on-site feedback tools allow you to measure and enhance every aspect of the dining experience.
Integration with Online Review Platforms
Online reviews are critical in the QSR industry. CustomerHero integrates with platforms like Google Maps, enabling you to monitor and respond to public feedback while analyzing it alongside your internal data for a comprehensive view of customer sentiment.
Scalable Feedback Across Multiple Locations
Our platform’s flexible design allows you to capture insights across hundreds or thousands of locations and make those insights available organization-wide. With tailored dashboards and reporting tools, you can share data effortlessly at every level—from restaurant managers to district, regional, and corporate executives—so every decision-maker is empowered with the information they need to drive improvement.
Direct feedback
Your loyal customers are a valuable source of insights.
CustomerHero allows you to gather feedback directly from loyalized customers through channels they already engage with, including email, SMS, and mobile app notifications. This ensures you receive timely, relevant feedback that reflects the real experiences of those most committed to your brand.

Actionable Weekly Reports and Real-Time Alerts
Keep track of vital metrics like NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) with automated weekly reports. Real-time alerts notify your team of critical issues, enabling swift responses to ensure consistent quality across all locations.
Cost-Effective Solution Designed for Retail
Quick service restaurants operate in a fast-paced environment where efficiency is key. Customer Hero’s CX solutions are cost-effective and scalable, providing only the tools you need to maximize satisfaction without unnecessary overhead.
Comprehensive Support Throughout Integration
From onboarding to optimization, our team is here to support your success. We ensure a seamless integration process, helping you get up and running quickly with minimal disruption to your operations.

QR Codes
Feedback Collection via QR Codes on Receipts
For customers who may not be part of your loyalty program yet, CustomerHero enables effortless feedback collection through QR codes printed on receipts. This convenient option allows any customer to share their thoughts right after their checkout experience, helping you capture a broad range of perspectives and give a chance to become a loyal customer.
Elevate Customer Experience in QSR with CustomerHero
Ready to transform your QSR customer experience?
Contact us to learn how CustomerHero can help your business make every customer interaction a positive one.